The Interlibrary Loan (ILL) functions in reQuest allow libraries to identify holding locations and initiate requests for materials from other reQuest ILL libraries. Patrons can initiate and track their own requests and can have requests produced on their behalf by library staff. The system tracks the current status of all requests allowing both borrowing and lending libraries to monitor fulfillment rates, turn-around time, and current location of library materials.

Topics covered in the segment include:

• Patron initiated ILL
• Patron ILL request tracking
• Staff initiated ILL, including "blank" request forms
• Creation and maintenance of user (patron and library staff) records
• Creation and maintenance of participant record information
• Responding to interlibrary requests as a borrowing and lending location
• Monitoring requests through browsing of title, patron, and status files
• Reports and statistics

If you have questions about reQuest Interlibrary Loan, please contact:
Steve Cauffman
Telephone: (860) 704-2223 or toll free (888) 256-1222.