• Note: Netscape 6.0 and 6.1 are not supported by several iCONN databases.
• Click here for a list of recommended browsers.
• Click here to find out what browser you are using.

• Check browser settings. This feature is usually found under Tools > Options
• Check other software such as: Windows XP, Yahoo Toolbar, Google Toolbar, Norton Internet Security, etc.
• Disable blocker software such as: Pop-up Stopper, Pop-up Defender, Pop-up Zapper, etc.

• Minimize the AOL or SBC browser and use the recommended browsers stated above.
• Scroll down for other problems related to AOL and SBC browsers

• Click here for instructions to disable the Internet Explorer 8 SmartScreen Filter

Firewalls and proxy servers need to be configured with the correct IP addresses or equivalent domain names. For detailed information, go to: Firewall and Server Configuration

Using Internet Explorer versions 7.0 & 8.0

1. Launch Internet Explorer.
2. From the Tools menu, select Internet Options; the General page of the Internet Options dialog window displays.
3. In the Browsing history section, click the Settings button; the Setting dialog window displays.
4. Under Check for newer versions of stored pages, select the Every time I visit the webpage radio button.
5. Click the OK button to save your changes and return to the Internet Options dialog window.
6. Click the OK button to close the Internet Options dialog window.

Using Internet Explorer version 6.0

1. Launch Internet Explorer.
2. From the Tools menu, select Internet Options; the General page of the Internet Options dialog window displays.
3. In the Temporary Internet File section, click the Settings button: the Settings dialog window displays.
4. Under Check for new versions of stored pages, select Every visit to the page radio button.
5. Click the OK button to save your changes and return to the Internet Options dialog window.
6. Click the OK button to close the Internet Options dialog window.

Using Firefox version 3.5x

1. Launch Firefox.
2. From the Tools menu, select Options; the Options dialog window appears.
3. Select the Privacy tab.
4. In the History section, select Use custom settings for history from the drop-down menu.
5. Click in the Clear history when Firefox closes check box.
6. Click OK to close the Options dialog window.

Using Firefox versions 2.0 and 3.0

1. Launch Firefox
2. From the Tools menu, select Options; the Options dialog window appears.
3. Select the Privacy tab.
4. In the Private Data section, click in the check box next to the text Always clear my private data when I close Firefox. This will remove the check from the box.
5. Click on the Settings button to the right of the text Always clear my private data when I close Firefox. The Clear Private Data dialog window appears.
6. Click in the box next to the text Cache and in the box next to the text Authenticated Sessions. Click on the OK button to save your changes and close the Clear Private Data dialog window.
7. Click OK to close the Options dialog window.

iCONN and ReQuest: AGent Version 2.1 Product Info Bulletin - Configuration Recommendations

EBSCO: http://support.ebsco.com/knowledge_base/detail.php?id=25

• EBSCO Support Center: http://support.ebsco.com

Gale: http://support.gale.com/article.asp?article=1166&p=4

• Gale Support Center http://support.gale.com

Ingram Digital MyiLibrary e-audio: http://connstatelib.myilibraryaudio.com/help/B2C_FAQ/b2c_faq.html#whatbrowsers

• FAQs: http://connstatelib.myilibraryaudio.com/help/B2C_FAQ/b2c_faq.html

ProQuest: http://support.proquest.com/article.asp?article=2811&p=1

• Proquest Technical Support: http://www.proquest.com/en-US/support/default.shtml
• HeritageQuest FAQs: http://support.proquest.com/display/4n/kb/browse/cat.asp?cid=&kb=1&cid=1

Click here for a list of recommended browsers.

HeritageQuest access from home:
HeritageQuest does not officially support either AOL or SBC Browsers, and users of both browsers have reported problems.

Users connecting to the Internet using AOL or SBC should minimize the connection and use one of the recommended browsers. For best results, ProQuest suggests using Microsoft Internet Explorer version 5.5+ or Netscape 6.02+.

Configure the browser as follows:

• Enable JavaScript
• Set browser security to medium or medium/low
• Set browser to accept cookies
• Ensure that the computer system date is valid
• Set personal security software to allow use of HeritageQuest Online:
  • Mark the following as trusted sites:
    • heritagequestonline.com
    • umi.com
    • persi/heritagequestonline.com
• Install Adobe Acrobat Reader version 5.0 or higher

Detailed information about connecting to and using HeritageQuest Online can be found at
http://support.proquest.com/display/4n/kb/browse/cat.asp?cid=100&kb=1&L1cid=100&level=2&r=0.6578224

Help buttons are available from search pages. These provide useful search tips and ways to refine your search techniques. There are usually support links from search pages too. The resource notes located in iCONN’s portal search screen provide links to vendor information and support.

If you need additional help, contact your librarian or school media specialist. Provide as much detail as possible about your question or problem, including:

• Your name, email address and/or phone number
• The name of your library
• Where you were when the problem occurred (home, school library, etc.)
• Your question or problem
• The name of the resource you were searching
• The complete error message, if any, that you received (copy and paste if possible)
• The date and time of the problem
• The browser version you are using (Internet Explorer 5.0, Netscape 6.2, etc.)