• Note: Netscape 6.0 and 6.1 are not supported by several iCONN databases.

• Check browser settings. This feature is usually found under Tools > Options
• Check other software such as: Windows XP, Yahoo Toolbar, Google Toolbar, Norton Internet Security, etc.
• Disable blocker software such as: Pop-up Stopper, Pop-up Defender, Pop-up Zapper, etc.

• Minimize the AOL or SBC browser and use the recommended browsers stated above.
• Scroll down for other problems related to AOL and SBC browsers

iCONN and ReQuest: AGent Version 2.1 Product Info Bulletin - Configuration Recommendations

AP Photo Archive: http://ap.accuweather.com/apphoto/faqs.htm#27

• FAQS: http://ap.accuweather.com/apphoto/faqs.htm
  (Scroll down to Technical Questions)

EBSCO: http://support.ebsco.com/knowledge_base/detail.php?id=25

• EBSCO Support Center: http://support.ebsco.com

Gale: http://support.gale.com/article.asp?article=1166&p=4

• Gale Support Center http://support.gale.com

ProQuest: http://proquest.com/techsupport/docs/p_more_information.html#apprbrowser

• Proquest Technical Support: http://www.il.proquest.com/techsupport
• HeritageQuest FAQs: http://www.il.proquest.com/techsupport/prodfaq/hqo_faq.shtml
• Historical Newspaper FAQs: http://www.il.proquest.com/techsupport/prodfaq/pqh_faq.shtml

Westlaw Campus Research System Requirements: http://west.thomson.com/software/westlaw/

HeritageQuest access from home:
HeritageQuest does not officially support either AOL or SBC Browsers, and users of both browsers have reported problems.

Users connecting to the Internet using AOL or SBC should minimize the connection and use one of the recommended browsers. For best results, ProQuest suggests using Microsoft Internet Explorer version 5.5+ or Netscape 6.02+.

Configure the browser as follows:

• Enable JavaScript
• Set browser security to medium or medium/low
• Set browser to accept cookies
• Ensure that the computer system date is valid
• Set personal security software to allow use of HeritageQuest Online:
  • Mark the following as trusted sites:
    • heritagequestonline.com
    • umi.com
    • persi/heritagequestonline.com
• Install Adobe Acrobat Reader version 5.0 or higher

Detailed information about connecting to and using HeritageQuest Online can be found at
http://support.proquest.com/techsupport/prodfaq/hqo_faq.shtml

Using the AP Photo Archive via AOL:
AP Photo Archive does not support AOL browsers. If you are using an AOL browser:

• Connect to the Internet using AOL.
• Minimize AOL.
• Open either Netscape Communicator or Microsoft Internet Explorer.
  • Minimum browser required is Netscape Communicator 4.04 or Internet Explorer 4.0.
  • At the present time the Associated Press Photo Archive does not support any version of Netscape 6 but does support Netscape 7.